Wandering in Waikiki

Upon arriving in Waikiki, we collected our baggage and made our way outside of the terminal to locate the SpeediShuttles desk.

Before departing Auckland, I called the hotel to enquire as to whether they would be able to book our airport transfer to the resort for us. Unfortunately they couldn’t, but directed me to SpeediShuttle.

SpeediShuttleis a privately owned Hawaii based company. The company began operations in 1999 on Maui and has since grown to become the leading provider of ground transportation shuttle services in the state and the largest fleet of Mercedes Benz passenger shuttles in all of North America.

ethan — *Ethan wishing he’d slept on the plane (Honolulu Airport)*

The concierge was easy to find, and after checking in with her she mentioned that she was still waiting and attempting to locate another group of passengers before we could take off. After a 20 minute wait (with Ethan trying not to pass out from exhaustion), we were ushered across the street and into an air conditioned Mercedes – with wifi!

Our resort was the first stop after a 20 minute drive through morning traffic, we arrived at just after 7.30am to perform pre-registration.

Pre-registration is check-in before your room is available. Fortunately the resort Aqua Palms did offer pre-registration, meaning that we were able to check our bags and head out to breakfast. I did attempt an early check-in, however the guest right before me had asked for the same thing and managed to swipe the last available suite.

This meant that check-in for us would not be until 3pm however the concierge did suggest that we call back around midday to see whether any suites had become available. The entire process of pre-registration took about 20mins and after changing our clothes in the lobby restroom, brushing teeth and cleaning ourselves up as best we could, we decided to go foraging for breakfast.

Fortunately there was an IHOP restaurant directly next door to the resort.

The International House of Pancakes is an American multinational casual family restaurant chain thats specialises in and serves breakfast. It is owned by DineEquity, with 99% of the restaurants run by independent franchisees in North America.

We were seated inside the restaurant, and given laminated menus to peruse.

Now these menus are huge. They include pancakes in different stack values, flavour combinations, breakfast ‘entrees’ (hot tip: they’re not entrees, they’re entire meals), omelettes, french toast, waffles and both sweet and savoury crepes.

I ordered a breakfast of eggs over easy (fried on both sides, but the yolk stays runny – “over” refers to flipping the egg, and “easy” refers to the doneness of the yolk), with a couple of slices of bacon and a 2-stack of traditional pancakes.

Christian ordered a full stack of pancakes and Ethan a stack of red velvet pancakes, which if I’m not mistaken were just regular pancakes with cocoa powder and red food dye added.

On the table were a raft of flavoured syrups – strawberry, blueberry, butter pecan, boysenberry and all pancakes were served with a dollop of whipped butter.

Now, personally? I didn’t think IHOP was anything to write home about, but the restaurant doesn’t really pretend to be anything that it isn’t; it’s a simple, yet clearly hugely effective dining experience where the food is exactly what you would come to expect at a chain that offers up breakfast items – and the food arrived lightening fast.

Our server whose name was Heather, was a petite softly spoken girl whose face seemed to be permanently etched with a smile. She wore a frangipani in her hair (known locally as Plumeria) and sauntered to our table, delicately balancing a huge tray of food above her slight wrist – it was impressive.

In terms of the bill, it was fairly inexpensive for a sit down restaurant, however when ordering or purchasing items in the United States, it pays to bear in mind that the price is not actually the price. In New Zealand, Goods & Services Tax or what we commonly refer to as GST, is included in listed prices in stores therefore advertised prices are what you will expect to pay when you come to checkout.

In the United States, federal, state and city tax percentages differ from state to state, therefore something that I purchased in Hawaii at CVS (a local pharmacy chain) that had a listed price of $3.99 cost $4.17 at checkout, however the same item in Los Angeles would cost $4.34 when taking into consideration state, county and city sales tax despite being listed in national sales advertising as $3.99.

Christian and I had decided that the first server who we got in the US was going to get a big tip. This was purely based on the fact that upon researching the average hourly rate for a server or waitress in the US, I discovered this equates more often than not to no more than $2-3 per hour.

We decided to give Heather a $40 USD tip (the equivalent of $58.76 NZD today) and watched her excitedly as she cashed out our table at the till. She blushed a furious pink, and she looked over to our table with a huge smile reaching broadly across her face.

After breakfast, we decided to jump on the hotels free shuttle, and make our way to the nearby Ala Moana Center.

The Ala Moana Center is a mall on steroids, a premier international and local shopping destination with over 340 shops and restaurants. It boasts high end clothing, beauty and electronic stores, all in a beautiful open-air setting filled with lush tropical landscaping and koi ponds.

We wandered around aimlessly, desperately attempting to whittle away time to midday. We entered the department store Macy’s and I was impressed by the MAC, Urban Decay and Benefit makeup counters. I filed through a number of sales racks, however the tag prices weren’t the impressive deals that I had heard so much about online and from other visitors to the center.

We walked further into the center and I found the Sephora! Christian and Ethan sighed audibly and found a bench seat outside the store to wait. I promised I wouldn’t be long as I had in mind the items that I wanted to purchase.

The first stop in store was the Too Faced counter, where I picked up the ‘Better than Sex’ mascara for $23 USD – I’ve tried to find this mascara for sale locally in New Zealand and can confirm that online NZ beauty store LaFemme Beauty do offer it for sale – however it is often sold out.

Beside the Too Faced counter was the Kat Von D counter – I have been an avid user of KvD products for the last 3 years and love her Immortal Lash mascara, Everlasting Lipstick and Lock It foundation. I picked up the KvD Alchemist palette for $32 USD and her original Lolita everlasting lipstick for $20 USD. The local Sephora online store in New Zealand doesn’t currently offer the Alchemist palette and the lipstick runs at a cost of $30 NZD + shipping (orders over $55 NZD attract free shipping, but I have heard that the shipping time for orders from the NZ Sephora store is horrendous).

I also picked up the Milk Makeup Hero Salve, and a Tarte Tarlette Tease palette before returning to my weary travellers who were leaned up against one another drifting in and out of consciousness. I made a call to the hotel and was directed to the bookings to enquire as to whether there was a room available for check in.

I had booked a twin room, however there was only a room with a fold out couch available at the time I enquired about an early check in. I asked Christian if he would mind, and both the boys looked at me through desperately exhausted eyes that I accepted the room and we made our way back to the meeting point to catch the return trip of the complimentary bus.

The driver arrived and let the guest alight the bus, while she ducked out for a cigarette. I joined her, as there were signs everywhere noting that smoking wasn’t permitted anywhere on the site of the mall. She chuckled and said it was fine as long I wasn’t anywhere near an entry point to the mall and we lit up and shot the shit for ten minutes. I asked her about her job and where she lived on the island, making small talk. She explained to me that the company she worked for drove a number of passenger vehicles on the island and she didn’t really enjoy the route because it was repetitive but tips from tourists were a bonus; however it wasn’t really enough to stave off the boredom of a 13 hour shift.

I learned from this conversation that she was running late to schedule, meaning that the coach that was supposed to be 30 minutes behind her had almost caught up. She explained that this was due to the fact that rosters didn’t take into account meal or bathroom breaks.

Coming from New Zealand I was shocked by this, based on the stringent laws I know we have regarding driving regulations, particularly when driving heavy or passenger vehicles. This kind of work expectation I would imagine would lead to significant potential driver fatigue, putting both the driver of the vehicle and its’ passengers in danger. This is something that I have noted whilst here in the US; employment laws exist generally to protect and support the employer, as opposed to serving both employee and employer alike. It’s difficult to get vacation time – most people I told that I had planned to be in the US just shy of a month were surprised that I would be entitled to have my job back upon my return to my home country. And not just surprised; I’d go so far as to say they were amazed.

We returned to the resort after a short trip via coach and tipped the driver, before retrieving our luggage from the concierge and collecting our key cards. Christian eagerly turned the television on to CNN and we all fell asleep for several hours. After showering, we left the resort again via a double decker bus (costing a mere $2 USD per person for a single trip) and travelled back to the Ala Moana Center to have dinner at Bubba Gump Shrimp Company.

The Bubba Gump Shrimp Co. is a themed restaurant, based solely on the film Forrest Gump. The first of its kind was opened in Monterey, California in 1996 and since then they have expanded the business to 43 locations, 2 of which are located in Japan and 1 in Hong Kong.

The restaurant was heaving with guests, and we waited 15 minutes to be seated.

After being greeted by Monica, a Midwest transplant who’d moved to Honolulu to study Earth Sciences. She was warm, bubbly and engaged us in conversation, recommending popular dishes and her own personal faves.

We perused the menus and Ethan noted there were some specialty bottomless frosty drinks with keepsake cups on offer. He eyed them excitedly and asked if he could order one as a souvenir.

I relented, and ordered one for myself as well. The cups had battery packs in the bottom, with buttons that activated flashing coloured lights in the base. As obnoxious as they were, we both happily enjoyed our icy treats.

Ethan settled on shrimp mac ‘n cheese (an American staple) to start and a burger with fries.

Just a tip!

Tipping a really confusing custom as someone who comes from a country where tipping isn’t required. I figure this is because in New Zealand, our minimum wage equates to, or at the very least is supposed to be something of a ‘living wage’.

Whilst tipping is largely viewed worldwide as an American practice, the history of tipping can be traced back to a practice adapted from Europeans, whose own history of tipping goes back to at least Tudor England, when overnight guests would leave a small gratuity (or vails) for the house servants.

I did some research into the average hourly wage of someone in the service industry in the US, and was horrified to learn that some wait staff can earn as little as $2.50 per hour. In order to make anywhere near enough money to survive, pay rent, utilities, transport costs and just general expenses associated to existing, a waitress/waiter would need to bus at least 4 tables an hour, expecting to receive at the very least $5 USD per table, giving them an hourly rate of $22.50.

If you truly think about the patronage in a restaurant, dinner service during the week is likely to be between the hours of 7pm-9pm. If a waiter begins work at 5pm, it’s likely that during the quieter hours in the lead up to dinner service, they’ll be lucky to earn $2 in tips.

Google will tell you that the median tip rate in the US is $13/hr, which bumps the average full time wait staffer to $42,120 a year based on a 40 hour week. Still, I consider that a lean income. If you perform a quick analysis based on this income, you’d have $23,065 net to work with. And in reality, when you add dependents, insurance, medical expenses into the mix – it’d be tough to make ends meet.

It also makes me super uncomfortable that the culture of tipping places so much power in the hands of the customer. Again, as I’ve said before in this blog, I don’t believe that people are inherently bad; but if you go searching on the internet for stories of badly behaved patrons, waitresses being sexually harassed or inappropriately propositioned – you’ll find them. I feel in these scenarios, there isn’t a lot that a server can do to defend themselves if they want to be tipped at the end of the ordeal.

So, I want to make sure I tip handsomely where I can. In New Zealand, if I receive exceptional service, I will tip a lot. I once overheard my waitress in our local cafe talking to her colleague about how she was stressed out about how she was going to pay her rent after forking out a huge sum of money for textbooks during her last year of university, so palmed a lazy $50 note into her hand when she came to collect my discarded dishes at the end of the meal. Could I have used that money? Sure. Did it hugely inconvenience me to ‘lose’ the money? No.

Did it make a difference to that young lady? Well, I hope so. I think it’s so important to be kind to others who’re less fortunate, so the idea of tipping incorrectly and as a result causing upset or offence causes me hypertension.

I’m huge on the idea of communities behaving like tribes. If we all work together to support each other, we can all achieve and be successful. I’ve been trying to teach my 11 year old son about being kind and taking care of our wider community, those people that fall outside of our immediate family and friends.

Recently I became acquainted with a wonderful Auckland based filmmaker named Rachel, who runs a Facebook group called ‘Mums Mince’.

Three years ago, Rachel cooked a big pot of her mother’s famous savoury mince and dropped it off at the Auckland City Mission to help feed the homeless.

She made huge efforts to do this once a month, but as a solo working parent found it difficult to keep up with the demand. After putting a call out for support on Facebook to her friends, she began Mums Mince which has grown into a 1,500 strong group of strong, community driven women who inspire each other to help feed those in our city who are a little down on their luck, a little less fortunate and just in need of a hearty meal.

Because we are away from home for an entire month, I contacted Rachel and volunteered to do 2 consecutive Saturdays in February.

My son Ethan and I pored over boiling pots of salted water for several hours last Saturday afternoon, cooking 5kg of pasta in our tiny, not made for cooking in large quantities kitchen. My weekends have been jammed with work, events and birthday celebrations to the point where I feel like for the last 3 weeks adrenaline and coffee has kept me speeding through it all. After picking a tonne of spinach out of my wee vege patch, we mixed up 5 large trays of pasta, packed them into a laundry basket and delivered them to the Missions’ drop in centre in plenty of time for the evening meal at 5pm.

I watched Ethan tentatively as he manoeuvred through the queues that had started to form at the Mission, scores of people waiting for their opportunity to sit and break bread with friends and other strangers for the evening.

I could see a barrage of emotions swim across his face as he walked through the Missions’ doors, and as much as I had tried to prepare Ethan for some of the things he would see, it became clear that the reality of homelessness in our community began to hit him like a tonne of bricks.

We didn’t make much of a fuss, walking into the kitchen area and placing our donations on the benches for volunteers to retrieve; as we left, there was a cacophony of very grateful ‘thank yous’ echoing through the dining hall, out into the street where we’d parked in a loading zone.

My son asked a lot of questions on the way home, about why certain things in the centre appeared the way they did, why people there looked a certain dishelved way; I met his curiosity with measured answers, imploring him to tell me why he thought these types of small acts of kindness were important in a city and even moreso a society, where the idea of community has become less and less important.

I intend to carry on this work with Rachel and beyond when I get back from the US and have even been lucky enough to connect with some wonderful people who are excited by the idea of mucking in to help.

On that note? Here’s some advice on when it’s appropriate and expected to add gratituity to your bill in the US and some indicators on what would be an appropriate and unmiserly tip!

Hawaii

Tipping is even more crucial in Hawaii, where the cost of living is higher than the average US state. Because of this, Hawaii has joined a growing number of areas that will add an immediate 18% tip and include this in your bill, however I’ve included some suggestions below on what to tip:

Maid service/Housekeeping – A friend told me recently while vacationing in NY that she would leave a $3 USD tip per day for her maid, which resulted in housekeepers fighting over who was going to turn over her room! As a general rule, $1-2 USD (leave on dresser) is appropriate, however the better you tip, the better service you can expect to get!
Bellboy – $1-2 USD per bag
Taxi – $1-2 USD or 15% of overall fare
Wait Staff – 15-20% of overall pre-tax meal costs
Bar Staff – 10-15% of overall cost of drink/order pre-tax or $1 per drink
Tour Guide – As you depart from the tour, reward a good tour guide by tipping 10-20 percent of the cost of the tours’ ticket.
Doorman – when he hails you a taxi, tip him $1-2 USD
Hotel Concierge – It’s the concierge’s job to assist guests, so technically its not a requirement that you tip , but if you get great service, tipping anywhere between $5-20 is reasonable.

Los Angeles

California’s labour statute spells out exactly who cannot receive any tips: Neither the restaurant’s owners nor its agents are permitted to take tips. Agents of the owner include managers and supervisors; essentially, those who supervise other employees, or have the authority to hire or fire employees. Even if they wait on a table, or help deliver dishes, owners and their agents cannot receive any tips.

For wait staff, barbers, attendants and tour guides in California, your tip can be calculated as follows, based on a percentage of your total bill of service:

10% – not totally happy with the service given
15% – service was acceptable, not exceptional
20% – outstanding service.

In most communities, 15-20% gratuity of the overall bill(s) is an acceptable standard. This is highly subjective however and will vary from state to state.

Nebraska

When you receive tips as part of your compensation, an employees legal rights under wage and hour laws become a bit more complicated. The rules about what counts as a tip, how much the employer must pay you, and whether you have to contribute to a tip pool (among other things) all depend on the laws of the state.

The basic rule of tips, under federal law and state law, is that they belong to the employee, not the employer. Employers may not require employees to hand over their tips unless one of these exceptions applies:

Nebraskan State law allows the employer to take a tip credit. Nebraska’s minimum wage is currently $8 an hour (for 2015). Because the state minimum wage is higher than the federal minimum wage of $7.25, employers must pay employees $8 an hour; this means employers may pay tipped employees an hourly wage as low as $2.13 and may take a tip credit of up to $5.87, as long as the employee makes enough in tips to bring his or her wages up to $8 an hour. If not, the employer must make up the difference.

What I’ve learned so far about gratuity is that it could potentially mean the difference between a person being able to eat, get to work or even pay their rent check. And with the words of Rihanna’s grandmother ringing in my ears, I bid you good luck and ask you to be kind when tipping!

Charli x

Hey…where should we stay?

Booking a month long trip in a country you’ve never set foot in and only ever seen on television is seriously daunting. Luckily, I was fortunate to have enough time in the lead up to the trip to do a tonne of research on how to stretch my dollars as far as they would go…and for anyone who knows me well, they know I love a bargain and setting myself up for the challenge of getting the most out of my hard earned cash.

Trying to keep costs at a minimum when vacationing in resort laden towns like Waikiki is pretty difficult – but booking accomodation at a reasonable price in a resort town can be done.

There are a multitude of website proffering discounted rooms, chalets and suites on the internet, but more often than not, these rates are unlikely to be much cheaper than booking the same room via the hotel directly.

For example, HotWire has been heralded by many as one of the most cost effective ways to book accomodation abroad, however the company currently has a one star rating on Yelp. The website offers unsold ‘travel inventory’ at discounted prices.

When hotel rooms, airline seats, or rental cars go unsold, they are filled by travel companies through companies like Hotwire. Hotwire does not identify the participating companies until after the purchaser has paid so as not to directly compete with regular retail sales of the travel partners. This sales model is known as an “opaque”. According to the Hotwire website, they deal with brand-name travel companies exclusively. This strategy allows Hotwire partners to clear out their supply and sell inventory that would otherwise go unsold.

I myself used HotWire locally to book accomodation in Paihia and was definitely disappointed in what I got for around $240NZD a night. The hotel was dated, dusty and the service non-existent. I had to call for towels on more than one occasion as those that were supplied were insufficient for the number of guests booked in to stay and the locks on the doors were flimsy at best. However, HotWire does have a star rating system which means you can elect to purchase a slightly more expensive room with a higher rating if you wish to do so. But if you’re going to spend more money, you may as well use an agent that lets you know who you’re actually booking! I would suggest if you are going to use HotWire to base your choice on user feedback in conjunction with the star rating.

Booking.com offers it’s registered participants ‘hidden offers’, which are only displayed once you have created a user profile and logged in. It pays to create an account when using Booking.com, as dynamically priced destinations mean they can drop significantly during a given day. They also offer daily specials and allow you to setup price drop alerts in locations you are interested in renting, meaning you’ll receive email alerts any time a price drop occurs in your saved destination list. In the US, the site is operated as PriceLine. Again, user reviews on the Consumer Affairs website rate this engine with one star, with some customers citing underhanded cancellation policies that are not in line with actual hotel chain policy, reservations being confirmed by the company but not booked with hotels and very poor customer service. I have used the Booking.com app myself for making reservations in Rarotonga, and at the given time Booking.com offered the best listed price for a room at the resort our wedding party was staying in. I found both the site and mobile app easy to use and based on my experience with the company, I would recommend them to others cautionarily.

With that being said, most of these engines charge a percentage fee to the hotel, for acting as a conduit between customer and service provider. Think of it as a marketing platform that gives smaller businesses access to audiences that it would not usually be able to reach, with its own social media presence. Because of this, it’s highly likely that if you call the hotel directly and quote the listed price on Booking.com, Expedia or sites like Trivago, the hotel will honour the quoted price directly as they’ll receive 100% of the revenue and it won’t be liable for service fees.

When looking for listings, browse incognito! I use Google Chrome to do this.

To open an incognito window, start Chrome and click the wrench icon in the top right corner of the screen. Click New Incognito Window and start browsing. Alternatively, you can press Ctrl+ Shift + N to bring up a new incognito window without entering the Chrome settings menu.

Most hotel chains are now performing analytics to understand where their demand for supply is coming from. This means that when cookies are enabled on a browser, websites are able to collect small pieces of arbitrary data, like a users activity. With this data, they can they can instate dynamic pricing, hiking rates for suites that are in demand based on their users on site activity.

An easy solution is to designate one browser for your accomodation searches set for use in incognito mode, and then to do everything else that you enjoy the use of cookies for, in another browser.

In the end, I booked accomodation in Waikiki at the Aqua Palms, based on a number of aggregated searches I performed over a week. The location was recommended to me by a work colleague, a former resident of the Hawaiian island of Oahu.

This hotel charge resort fees. A resort fee is usually collected separately from the advertised room rate. Despite these charges, my booking which was made directly through the hotels website, was cheaper than any of the advertised rates on Expedia or Booking.com.

The hotels website also offered reduced rates on suites without oceans views, as well as an additional discount for bookings made more than a month in advance, and free car rental on some suites.

I booked a suite with a City View at the Aqua Palms for the three of us, because I can’t imagine we will spend much time in our room while we have Waikiki Beach on our doorstep so the rooms view was inconsequential.

For 2 adults and 1 child including all resort fees and taxes over 2 days, I paid just over $532 NZD ($382 USD), paying in US currency and allowing my own bank to complete the conversion.

When making payments using a New Zealand credit card, you should always elect to make payments in local currency. In most cases, your banks’ foreign currency conversion rate will give you a better return than an international retailer.

I’m looking forward to being able to post a review of the Aqua Palms resort and am hoping it will be a positive one. I guess we’ll find out in T-Minus 13 days from now!

Charli x